Greater Amman Municipality Reviews Beijing’s Experience in Immediate Response to Citizens’ Complaints

Al-Taj News – The Greater Amman Municipality participated in the proceedings of the “2026 Beijing Forum on Reforming the Mechanism for Receiving and Immediately Processing Complaints and Requests,” which was recently held in the Chinese capital, Beijing, under the slogan “The Age of Digital Intelligence and the People’s City,” with the participation of representatives, experts, and administrative officials from various countries around the world.

According to a press statement, Deputy City Director for Administrative Affairs, Engineer Samira Al-Duhayaat, headed the Municipality’s delegation, with the participation of the Head of the Emergency Center, Engineer Hamza Al-Amoush, in response to an official invitation from the Beijing Municipal Government, within the framework of strengthening international cooperation and exchanging expertise in the fields of urban governance, and reviewing digital applications and artificial intelligence technologies used in developing city management and improving public services.

Over two days, participants discussed ways to strengthen cooperation to build cities that place residents’ needs at the heart of their work in the digital age, and employ modern technologies to increase efficiency and accelerate responses to citizens’ needs.

The forum witnessed the announcement of the results of specialized research on immediate responses to citizens’ complaints, and evaluation reports on city hotline services at the global and national levels, in addition to reviewing models of urban governance.